1. Scope
Human scans, back and health-risk assessments, questionnaires, report viewing, trends and training records, organisation collaboration and device capture.
2. Rules for this product
Paid assessments, institutional services or device-related orders exist only when actually offered with a clear quotation; this policy does not imply that all features are paid or device sales are available. For incomplete capture, duplicate charges, undelivered reports or service-quality issues, provide an order or assessment reference, time and issue description. Resolution depends on performance, the specific contract and statutory rights, not a blanket refundable or non-refundable rule.
3. Making a request
Contact product support or the listed email with an order reference if any, issue description, time and necessary evidence. Do not send passwords, verification codes, full card details or unrelated patient data. Payment is not proof of delivery, and a request is not an approved refund or remake; actual records must be checked.
4. Resolution and statutory rights
A resolution should state responsibility, remedy, amount and currency if relevant, required materials and next steps. Refund routes and settlement timing depend on the actual payment channel and agreement, and actual processing confirmation. Neither platform policy nor a separate contract removes non-waivable rights under applicable law.