Terms of Service

1. Service scope

Human scans, back and health-risk assessments, questionnaires, report viewing, trends and training records, organisation collaboration and device capture.

Assessments and reports support health management and professional reference. A risk score alone cannot diagnose or rule out disease or determine treatment. Input quality, capture posture, questionnaire completeness and algorithm scope affect results. Organisations must verify subject identity and authorisation; users should follow actual capture instructions and have appropriate professionals interpret results alongside clinical findings.

2. Agreements and charges

Browsing does not purchase a service or accept new charges. Scope, actual price and currency, term and delivery conditions must be clear before purchase. This page does not create undisclosed features, charges, automatic renewal or deadlines. A separately valid order or project agreement governs that order without removing non-excludable statutory rights.

3. Acceptable use and responsibility

Use accounts and information lawfully and with authorisation. Do not infringe privacy, intellectual property or other rights; attack systems; steal credentials; bypass access controls; upload malicious files; or use the service unlawfully. You need an appropriate lawful basis before submitting another person’s information.

4. Interruptions, changes and liability

Maintenance, third-party failures or events beyond reasonable control may interrupt service. Explanations and remedies depend on actual impact; technical readiness is not delivery acceptance. Material changes or discontinuation affecting purchased rights must follow the contract and law. No limitation excludes liability that cannot lawfully be limited or responsibility for intentional misconduct or gross negligence where applicable.

5. After-sales and disputes

Paid assessments, institutional services or device-related orders exist only when actually offered with a clear quotation; this policy does not imply that all features are paid or device sales are available. For incomplete capture, duplicate charges, undelivered reports or service-quality issues, provide an order or assessment reference, time and issue description. Resolution depends on performance, the specific contract and statutory rights, not a blanket refundable or non-refundable rule.

For a dispute, first contact us with the product, order or request and relevant facts. If unresolved, lawful remedies through competent authorities or courts remain available. These terms do not restrict lawful complaint, court or jurisdiction rights.